Terms & Conditions

About KED

KED — Kaereste Event & Decor — provides party decoration products, decoration kits, decoration services and related celebration solutions.

Our aim is to make celebrations simple, creative, accessible and memorable.

Orders & Bookings

• Customers must provide accurate name, phone number, email address, delivery address and event details while placing an order or booking.
• An order or decoration booking is considered confirmed only after successful payment or confirmation from KED, as applicable.
• Customers are responsible for checking their order details before completing the purchase.
• KED reserves the right to refuse, cancel or limit an order where necessary.

Decoration Services

• Decoration services are subject to availability and location.
• Customers must provide accurate event date, time, venue and setup requirements.
• Setup requirements may vary depending on the venue, theme, package and selected service.
• Any additional requirements outside the agreed package may involve additional charges.
• Customers should ensure that the venue permits the planned decoration and setup.

Decoration Kits & Products

• Product contents, dimensions, colours and specifications will be mentioned on the respective product page.
• Due to lighting, photography and screen settings, actual product colours may vary slightly from images displayed online.
• Some products may require basic assembly or installation by the customer.
• KED provides installation instructions or guidance where applicable.

Customisation

• Customisation is available only for selected products and services.
• Customised orders may require additional charges and processing time.
• Once a customised order has entered production or preparation, changes or cancellations may not be possible.
• Customers are responsible for providing correct names, spellings, dates, colours and other customisation details.

Pricing & Payment

• All product and service prices are displayed on the website unless otherwise stated.
• Applicable taxes, delivery charges or additional service charges will be displayed where applicable.
• Prices may change without prior notice, but changes will not affect orders that have already been confirmed, except where required due to an obvious pricing or technical error.
• Orders must be paid through the payment methods made available by KED.

Delivery

• Delivery timelines may vary depending on the destination, product, availability and shipping partner.
• Estimated delivery dates are indicative unless a specific delivery commitment has been confirmed by KED.
• Customers are responsible for providing a complete and accurate delivery address and contact information.
• Delays caused by courier partners, weather, natural events, strikes, traffic, government restrictions or other circumstances beyond KED’s reasonable control may occur.

Order Tracking

Once an order is dispatched, applicable tracking information will be shared with the customer through the registered contact details.

Customers should use the provided tracking information to monitor delivery status.

Cancellation

• Cancellation eligibility depends on the product, order status and type of service.
• Certain customised, personalised, prepared or dispatched orders may not be eligible for cancellation.
• Decoration bookings may have separate cancellation terms depending on the event date and preparation status.
• Any applicable cancellation charges or deductions will be communicated according to the relevant cancellation policy.

Returns, Replacements & Refunds

• Return, replacement and refund eligibility depends on the nature of the product or service.
• Products must generally be returned in the condition required under the applicable return policy.
• Damaged, incorrect or missing items should be reported to KED as soon as possible with appropriate photographs or videos and order details.
• Refunds, where approved, will be processed through the applicable payment method or as otherwise communicated by KED.
• Certain customised or personalised products may not be eligible for return or refund unless they are defective or incorrectly supplied by KED.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete or different from what you ordered:

1. Contact KED support as soon as possible.
2. Provide your order number.
3. Share clear photographs or videos of the package and product.
4. Do not discard the packaging until the issue has been reviewed.

Our team will assess the issue and provide the appropriate resolution according to the applicable policy.

Customer Responsibilities

Customers agree to:

• Provide accurate information.
• Follow product installation and usage instructions.
• Use decoration products safely and appropriately.
• Ensure that the venue is suitable and permits the intended decoration.
• Avoid using products in a manner contrary to their intended purpose or safety instructions.

Rewards & Offers

KED may offer rewards, discounts, referral benefits, promotional offers or loyalty programmes from time to time.

• Eligibility may vary by product, order value, campaign or customer.
• Rewards cannot necessarily be exchanged for cash.
• Promotional offers may have separate terms and expiry dates.
• KED reserves the right to modify or discontinue rewards and promotional programmes subject to applicable law.

User Content & Reviews

Customers may have the opportunity to submit reviews, photographs, videos or other content related to their KED experience.

By submitting content, the customer confirms that they have the necessary rights to share it and that it does not violate another person’s rights.

Where applicable, KED may use submitted content for marketing, promotional or social media purposes in accordance with its privacy practices and applicable law.

Website Content

We make reasonable efforts to keep product information, descriptions, images and pricing accurate.

However, occasional typographical, technical or display errors may occur. KED reserves the right to correct such errors and update website information when necessary.

Intellectual Property

All KED branding, logos, designs, photographs, graphics, text, product concepts and website content are owned by or licensed to KED unless otherwise stated.

They may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

Limitation of Liability

KED will make reasonable efforts to provide products and services as described.

However, KED shall not be responsible for delays, failures or losses caused by circumstances beyond its reasonable control, including courier delays, natural events, venue restrictions, incorrect customer information or misuse of products.

Nothing in these Terms & Conditions limits any rights or protections available to consumers under applicable Indian law.

Privacy

Customer information is handled in accordance with KED’s Privacy Policy.

By using our services, customers acknowledge that their information may be used as necessary to process orders, provide services, communicate about bookings and fulfil other legitimate business purposes described in the Privacy Policy.

Changes to These Terms

KED may update these Terms & Conditions from time to time.

The updated version will be published on the website with the revised date. Continued use of the website or services after an update constitutes acceptance of the revised terms, subject to applicable law.

Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be handled in accordance with applicable Indian law and the jurisdiction agreed or determined under applicable law.