Customer Support
Need help with an order, product, delivery, or installation? Our team is ready to assist you.
Let’s Make Something Special
Have a celebration in mind? We’d love to be a part of it.
Whether you’re planning a birthday, anniversary, proposal, surprise, event, or simply looking for the right decoration kit, the KED team is here to help.
How can we help?
Talk to KED
Decoration & Setup Enquiries
Planning a special celebration? Tell us what you have in mind and we’ll help you find the right decoration solution.
Bulk & Corporate Orders
Looking for decoration kits or customised solutions for multiple events? Connect with our team for bulk requirements.
Business & Partnership Enquiries
Interested in partnering with KED, becoming a reseller, or bringing KED to your city? Let’s talk.
Send us a message
Tell us what you’re looking for
Tell us a little about what you’re looking for, and our team will get back to you.
Need a quick response?
For quick questions, order assistance, or installation support, connect with us directly on WhatsApp.
Chat with KED on WhatsApp
Business Enquiries
Have a bigger idea? Let’s build it together.
For bulk orders, corporate requirements, partnerships, distribution, or other business enquiries, connect with our team directly.
Contact Our Business Team
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We’re Here to Help
Every celebration starts with an idea.
Tell us yours, and let’s make it memorable.
Frequently Asked Questions
Everything you need to know about your KED experience.
Before, during and after your order — find quick answers below.
01
Before You Order
What is KED? +
KED — Kaereste Event & Decor — makes celebrations simpler, more accessible and more
creative through decoration services and easy-to-use decoration kits.
Which areas do you serve? +
KED serves Shillong and is expanding across 100+ cities and beyond through our decoration kits.
What types of celebrations do you cover? +
We offer solutions for birthdays, anniversaries, proposals, surprises, parties, events
and other special occasions.
How early should I book my decoration? +
We recommend booking as early as possible, especially for weekends, festivals and special occasions.
02
Choosing Your Decor
Can I customise a decor? +
Yes. Depending on the product or service, you can customise themes, colours, designs and other requirements.
Are KED decoration kits easy to install? +
Yes. Our kits are designed to be lightweight, simple and easy to install without professional decorating experience.
Do you provide installation support? +
Yes. Depending on the product or service, installation guidance or professional setup may be available.
03
Booking & Ordering
How do I book a decoration? +
Choose your preferred decoration, select your date and location, provide the required details
and complete your booking. Our team will confirm the details with you.
Do you offer same-day decoration? +
Availability depends on your location, requirements and booking time. Contact our team to check availability.
Can I order in bulk? +
Yes. We accept bulk, corporate and event-related orders.
Can I become a KED reseller or partner? +
Yes. We welcome suitable partners who want to bring KED products and celebration solutions to their city.
What payment methods do you accept? +
Available payment options will be shown during checkout and may vary depending on your order and location.
04
Delivery & Tracking
Do you deliver across India? +
Yes. KED is expanding its delivery network across India. Availability depends on the product and your location.
How long does delivery take? +
Delivery time depends on your location, product and shipping method. The estimated delivery timeline
will be provided during the ordering process.
How can I track my order? +
Once your order is shipped, you’ll receive tracking information through your registered contact details.
Can I change my delivery address after placing an order? +
Address changes may be possible depending on your order status. Contact us as soon as possible if you need to make a change.
05
After Your Order
What happens if my order arrives damaged? +
Contact our support team as soon as possible with your order details and clear photos or videos
of the package and product. Our team will guide you through the next steps.
What is your cancellation policy? +
Cancellation eligibility depends on the order type, booking status and scheduled date.
Please check our Cancellation & Refund Policy for complete details.
Do I earn rewards on my order? +
Eligible orders may earn KED Rewards. Rewards may vary depending on the product,
order value and applicable offers.
06
Need Help?
How can I contact KED? +
Our customer support team is available 24×7.
Call / WhatsApp: 8259035746
Email: kaerestegift@gmail.com
Call / WhatsApp: 8259035746
Email: kaerestegift@gmail.com
Still have a question? +
Talk to our team — we’re happy to help make your celebration easier.